Terms & Privacy

1. Company, scope, and acceptance

CVENTBIO LLC, 54 Sugar Creek Center Blvd., Suite #208, Sugar Land, TX 77479 (CVENTBIO, we, us), provides the website, products, and research services described in accepted orders. These terms apply when you accept them during account creation or ordering, or submit an order that expressly incorporates them. You represent that you have legal capacity and authority to bind the customer organization identified in the order. If you lack that authority, do not submit an order on its behalf. Contact jerry@cventbioseq.com regarding these terms.

2. Contract documents and changes

An agreement signed by authorized representatives of both parties controls over these terms. Next in priority are an expressly accepted statement of work or order confirmation, these terms, and the applicable technical submission guidelines. Technical guidelines define sample and workflow requirements; they do not override legal provisions unless expressly agreed in writing. Additional or conflicting customer purchase-order, portal, or other procurement terms are rejected unless CVENTBIO expressly accepts them in writing; processing an order or accepting payment alone does not accept those terms. Revised terms apply prospectively when accepted and do not retroactively change an accepted order. Material privacy changes will be communicated as required by law.

3. Accounts and organizational access

Provide accurate account, sample, billing, and delivery information. Protect credentials, promptly report suspected unauthorized access, and manage the permissions you grant to lab members and other users. You are responsible for orders and disclosures made by users you authorize, subject to applicable law. Access to a shared PO or billing resource does not itself grant permission to access research results; applicable account permissions govern access. Tell us promptly when an authorized user leaves your organization or should lose access. We may restrict access to investigate suspected misuse, protect security, comply with law, or address overdue payment.

4. Orders, prices, and payment

Public prices and preliminary quotes are invitations to order and are subject to correction before acceptance. An automated receipt acknowledgment does not by itself accept an order; acceptance occurs through our express confirmation or commencement of the ordered work. Accepted pricing applies to the agreed scope. Scope changes, additional processing, or revised specifications may require a revised quote or your approval of additional charges. Taxes, duties, and agreed shipping or handling charges are payable by the customer. Payment is due before processing unless approved credit terms specify otherwise. A PO number does not itself establish credit, guarantee funding, or release the ordering customer from payment obligations. We may require a deposit, suspend further work or contractual result delivery for overdue amounts, and recover reasonable collection costs to the extent permitted by law. Such suspension does not restrict nonwaivable personal-data rights. Notify us promptly of billing disputes and pay undisputed amounts when due.

5. Cancellation and suspension

Cancellation or modification requests must be made in writing and are effective when confirmed by CVENTBIO. Customers remain responsible for completed work, work in progress, and reasonable noncancelable commitments incurred for the order; charges will not duplicate amounts already paid. Sample-related failures and a customer decision not to use results do not by themselves entitle the customer to a refund. We may decline, suspend, or terminate work for safety, legal, security, sample suitability, capacity, or payment reasons. If we cancel for our convenience, we will refund prepaid amounts allocated to unperformed work. Other refunds are governed by the limited remedies below and applicable law. CVENTBIO may, at its discretion, waive or credit otherwise valid charges as a goodwill accommodation. An accommodation is not an admission of fault and does not create an obligation for other samples or future orders. Promotional credits and referral coupons have no cash value unless required by law and remain subject to their disclosed offer terms; abuse may result in their cancellation.

6. Shipping and product claims

For inbound samples, you are responsible for lawful packaging, labeling, shipment, temperature control, and carrier arrangements, including when a label is obtained through our website. A shipping label is not acceptance of a sample. Placing samples in a Dropbox does not constitute laboratory receipt or confirmation of suitability; receipt occurs when CVENTBIO collects or otherwise takes physical custody. Retain tracking and submission records. For outbound products, unless an accepted agreement or mandatory law provides otherwise, risk of transit loss transfers on delivery to the carrier. Carrier delivery and collection times are estimates. Inspect products promptly, report visible damage within 72 hours of receipt, and report latent nonconformities within 30 days of discovery, with order details and supporting evidence. Delay may impair a claim to the extent it prevents verification or mitigation, subject to mandatory rights. Returns require prior authorization. Conforming opened, used, custom, or temperature-sensitive products are not returnable for convenience. Follow product storage, handling, shelf-life, and safety instructions.

7. Ownership and confidentiality

You retain your rights in submitted materials and customer-specific data, subject to the consumptive nature of testing and lawful disposal. You grant CVENTBIO and its service providers a limited right to receive, copy, process, and transmit those materials and data to perform the order, troubleshoot and verify the work, secure the service, and satisfy legal and recordkeeping obligations. CVENTBIO retains its pre-existing and independently developed methods, software, workflows, know-how, and documentation; purchasing a service does not transfer those rights. Nonpublic sample identities, sequences, constructs, and project information are confidential customer information. We will use reasonable care to protect such information and restrict disclosure to personnel and providers needing it for these purposes, authorized recipients, or disclosures permitted or required by law. Confidentiality does not cover information lawfully public, already known without restriction, independently developed, or lawfully received from another source. Where legally permitted, we will give reasonable notice of compelled disclosure. This agreement does not grant permission to publish customer-specific sequences or use them to train general-purpose AI models. Any broader use requires a separate lawful authorization.

8. Limited remedies and warranty disclaimer

If you provide evidence that a product materially failed an expressly agreed specification at the applicable risk-transfer time, or that a service materially failed the expressly agreed scope because of an error attributable to CVENTBIO, our exclusive contractual remedy, at our option, is to repair or replace the affected product, repeat the affected service, or refund the fees paid for the affected portion. Reasonable cooperation and, where needed, replacement samples are required to evaluate or repeat work. This remedy does not cover customer handling, unsuitable samples, unauthorized uses, or matters outside the agreed scope. For physical sample loss or damage, the Sample Risk & Release section governs compensation for the sample itself; the service-fee remedies expressly preserved in that section remain available. Express commitments in a controlling signed agreement and mandatory legal remedies remain applicable.

EXCEPT FOR EXPRESS COMMITMENTS IN THE APPLICABLE CONTRACT, PRODUCTS, SERVICES, WEBSITE TOOLS, AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVENTBIO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. NO PARTICULAR SCIENTIFIC OUTCOME, ERROR-FREE RESULT, OR UNINTERRUPTED WEBSITE AVAILABILITY IS GUARANTEED.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVENTBIO’S AGGREGATE LIABILITY ARISING FROM AN ORDER WILL NOT EXCEED THE FEES PAID FOR THAT ORDER. FOR CLAIMS ARISING SOLELY FROM FREE WEBSITE USE AND UNRELATED TO A PAID ORDER, AGGREGATE LIABILITY WILL NOT EXCEED US $100. THESE LIMITS APPLY ACROSS ALL RELATED CLAIMS, WHETHER IN CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), OR OTHERWISE. CVENTBIO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST RESEARCH OPPORTUNITIES, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THEIR POSSIBILITY. THESE LIMITS DO NOT EXCLUDE LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR ANY LIABILITY OR REMEDY THAT APPLICABLE LAW DOES NOT PERMIT TO BE LIMITED. THE PARTIES ACKNOWLEDGE THAT PRICING REFLECTS THIS ALLOCATION OF RISK.

10. Customer indemnification

To the extent permitted by law, you will indemnify and defend CVENTBIO and its personnel against third-party claims, damages, and reasonable legal expenses to the extent caused by your unlawful or unsafe materials, lack of required submission rights or consents, infringement by materials you supply, or your unauthorized use of products or results. This obligation does not cover loss caused by CVENTBIO’s negligence, willful misconduct, or breach of contract. CVENTBIO will provide prompt notice and reasonable cooperation at your expense. A settlement may not admit fault by or impose nonmonetary obligations on CVENTBIO without its written consent. Public entities are bound only to the extent legally authorized; this provision does not waive sovereign immunity.

11. Events outside reasonable control

Neither party is responsible for delayed performance caused by events beyond its reasonable control, including natural disasters, carrier interruptions, governmental restrictions, or supply and utility disruptions, provided it takes reasonable steps to mitigate the effects. This provision does not excuse payment for work already performed or eliminate nonwaivable security or privacy duties. We will communicate material service delays when reasonably practicable.

12. Texas law and other provisions

Unless a controlling signed agreement or mandatory law requires otherwise, Texas law governs without its conflict-of-laws rules, and disputes must be brought in a court of competent jurisdiction in Fort Bend County, Texas, or the United States District Court for the Southern District of Texas, Houston Division. The parties consent to those courts. Contact us first to seek an informal resolution where practicable; doing so does not prevent urgent relief or extend statutory deadlines. If a provision is unenforceable, it will be limited only as permitted by law and the remaining provisions will continue. Failure to enforce a provision is not a waiver. You may not assign an order without our written consent; we may assign it to a successor in a merger or sale of the relevant business, subject to applicable law and existing obligations. Payment, ownership, confidentiality, sample-risk allocation and release, liability, and dispute provisions survive completion or termination as applicable. Nothing here waives nonwaivable consumer, privacy, or public-institution rights.

1. Research use and submission authority

Products and sequencing services are intended for laboratory research use, not for clinical diagnosis, treatment, or other patient-care decisions. You are responsible for independent validation and for determining fitness for your intended research. Do not submit patient identifiers, clinical records, identifiable human genomic material, infectious or otherwise hazardous materials, or regulated materials without our prior written acceptance and any required separate agreement. You warrant that you possess the rights, institutional approvals, consents, permits, and disclosures required for submission and processing. Routine order acceptance is not confirmation that a project satisfies your institution’s procurement, research-security, or regulatory requirements.

2. Sample requirements and consumptive testing

The selected plasmid or PCR workflow and its applicable submission guidelines define permitted formats, concentrations, volumes, sizes, and other technical requirements. You are responsible for accurate sample names, contents, quantities, and service selection. We may rely on your information without independently verifying sample identity or safety. Receipt or an initial QC check does not guarantee suitability or success. Processing can consume, alter, or destroy samples. Retain an independent source or backup and do not send irreplaceable materials without a separate written arrangement. We may reject or safely dispose of unsafe or unlawful submissions as permitted by law.

SAMPLE RISK, RELEASE OF ORDINARY NEGLIGENCE, AND AGREEMENT NOT TO SUE

Read this provision before accepting an order and submitting samples. It allocates the risk of physical sample loss or damage, including loss caused by CVENTBIO’s own ordinary negligence. For this provision, “samples” includes submitted biological materials, containers, and remaining material or derivatives generated in performing the order. “Released Parties” means CVENTBIO LLC and its officers, employees, and agents acting in connection with the order.

You represent that you own the samples or have authority from their owner to agree to this risk allocation and release on the owner’s behalf. Do not submit samples without that authority. Samples can be lost, damaged, contaminated, mislabeled, mixed up, degraded, consumed, or destroyed during transport, collection, receipt, handling, preparation, testing, storage, return, or disposal. Retain a separate backup or renewable source. If a sample is irreplaceable, unusually valuable, or requires special custody or preservation, obtain a separate written agreement accepted by an authorized CVENTBIO representative before submission. Merely identifying a sample as valuable, or stating a value on a form, does not create an accepted valuation, insurance obligation, or enhanced duty of preservation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CUSTOMER ASSUMES THE RISK OF PHYSICAL SAMPLE LOSS OR DAMAGE AND RELEASES THE RELEASED PARTIES FROM CLAIMS FOR SUCH LOSS OR DAMAGE, INCLUDING CLAIMS CAUSED IN WHOLE OR IN PART BY THE RELEASED PARTIES’ OWN ORDINARY NEGLIGENCE, WHETHER SOLE OR CONCURRENT WITH ANOTHER CAUSE. THIS EXPRESSLY INCLUDES ORDINARY NEGLIGENT HANDLING, LABELING, STORAGE, PROCESSING, OR DISPOSAL WHILE SAMPLES ARE IN CVENTBIO’S CUSTODY OR CONTROL. SUBJECT TO THE EXCEPTIONS BELOW, THE RELEASE COVERS CLAIMS IN CONTRACT, TORT, OR BAILMENT (CUSTODY OF CUSTOMER PROPERTY), INCLUDING CLAIMS FOR THE SAMPLE’S VALUE AND COSTS TO REPLACE, RECREATE, RECOLLECT, OR REGENERATE IT, AND ASSOCIATED LABOR OR RESEARCH EXPENSES.

TO THE SAME LAWFUL EXTENT, THE CUSTOMER AGREES NOT TO BRING OR MAINTAIN A CLAIM AGAINST A RELEASED PARTY FOR PHYSICAL SAMPLE LOSS OR DAMAGE RELEASED BY THIS PROVISION. THIS AGREEMENT DOES NOT PROHIBIT A CLAIM EXPRESSLY PRESERVED BELOW, A GOOD-FAITH CHALLENGE TO THE VALIDITY OR SCOPE OF THIS RELEASE, OR A REPORT TO A REGULATOR.

Exceptions and retained remedies. This assumption of risk, release, and agreement not to sue do not apply to fraud, willful misconduct, gross negligence, or liability or rights that applicable law does not permit to be waived. They do not waive nonwaivable consumer or privacy rights or override a controlling signed agreement. Public institutions are bound only to the extent legally authorized. This provision concerns physical samples and does not independently release confidentiality or personal-data claims. If an ordinary error attributable to CVENTBIO causes sample loss or damage that prevents completion of the agreed service, CVENTBIO will, at its option, repeat the affected service without an additional service fee using a replacement sample you can provide, or refund the fees paid for the affected unperformed or defective service. If you cannot provide a replacement sample, the applicable remedy is that refund. These service-fee remedies remain available despite the sample release; they do not reimburse the sample’s value or recreation costs. Unperformed service fees will not become payable solely because of this release.

Fallback limitation. If a court finds the sample release or agreement not to sue unenforceable for a particular claim, the separate limitation-of-liability and damages-exclusion provisions in Terms of Service section 9 remain applicable to the extent independently enforceable, including their stated exceptions. Pricing reflects this risk allocation; special sample protection must be negotiated before submission.

3. Results, limitations, and reruns

The agreed scope defines deliverables; raw instrument files, custom analysis, interpretation, and additional troubleshooting are included only when expressly stated. Sequencing may produce incomplete, ambiguous, mixed, or no reportable results because of sample quality, contamination, sequence complexity, workflow limitations, or other factors. No minimum coverage, complete assembly, variant detection, or successful result is promised unless expressly agreed. Properly performed processing remains chargeable when failure arises from the sample or disclosed workflow limitations. A free rerun is available only under an expressly applicable service policy or the limited-remedy provision above. Additional processing requested by you may incur approved charges. Report suspected service nonconformities promptly, preferably within 30 days of delivery, with supporting information so we can investigate while materials and records remain available; this request does not shorten a mandatory legal claims period.

4. Timing, delivery, and retention

Turnaround estimates begin only after suitable samples, complete instructions, and required payment or credit approval are received. They are not guaranteed deadlines unless expressly accepted in writing. Delivery may occur through the customer account or another agreed method; promptly download and verify your files and keep independent backups. CVENTBIO is not an archival storage service. Unless a written agreement or an order-specific retention notice states otherwise, no minimum storage period is included: residual samples may be disposed of after processing, and result access may end after fulfillment. Arrange any required preservation, return, or extended storage in writing before submission. Mandatory legal preservation and privacy obligations take precedence. Retrieval, return shipping, or storage outside the agreed scope may require a separate quote; deleted or consumed material may not be recoverable.

5. Institutional requirements and special projects

Any required confidentiality agreement, data-processing agreement, security questionnaire, data-location restriction, certification, or special acceptance criterion must be raised before ordering and expressly accepted by an authorized CVENTBIO representative. General website descriptions and assistance with a vendor review do not constitute blanket regulatory certification or acceptance of undisclosed institutional requirements. Contact jerry@cventbioseq.com to arrange a service-specific agreement.

This Privacy Policy explains how CVENTBIO collects, uses, and shares information when you use our online services. We collect information you provide directly, such as name, email, organization, shipping address, billing details, order submissions, and support communications. We also collect limited technical data, including device identifiers, log data, and usage data needed to secure and operate the site.

We use your information to provide services, fulfill orders, process payments, communicate with you, and improve our offerings. Payment processing is handled by third-party providers, and we do not store full card numbers on our servers. We may also use information for compliance, fraud prevention, and to enforce our terms.

We share information with service providers that help us operate the site and deliver services, such as payment processors, shipping carriers, hosting providers, and analytics tools. We may also disclose information to comply with legal obligations, protect rights or safety, or as part of a corporate transaction such as a merger or acquisition.

Order information may include sample labels, submitted files, and sequencing deliverables. Shared-account and organizational features may make information available to users with the applicable permissions. Check recipients and permissions before sharing research or billing information. Do not include unnecessary personal or patient information in sample labels, uploads, or support messages. The processing license in these terms does not replace any consent or other legal basis required for processing personal data.

We retain information as needed for order fulfillment, account administration, security, dispute resolution, and legal compliance. Retention periods depend on the nature of the data, contractual requirements, and applicable law. When retention is no longer required, we take reasonable steps to delete or de-identify the information.

We use administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and managing access you authorize. These security limitations do not waive our obligations under applicable law, including required incident notifications.

Cookies & Browser Storage

Cookies are small pieces of information stored by your browser and sent with requests to the website. Local storage keeps information in your browser without automatically sending it with every request. Our customer website uses these technologies for session functionality and display preferences.

Session cookie

The first-party session cookie supports signing in, registration and verification steps, shopping-cart state, and protection of website forms against unauthorized requests. It can be set before you sign in. Depending on your session state, it may last for the browser session or persist until its expiry and may be renewed as you use the website. Closing your browser does not necessarily sign you out. Use Log Out when you finish on a shared device. Blocking this cookie may prevent login, ordering, or secure form submission.

Theme preference

The first-party local-storage entry cventbio-shop-theme remembers the website's selected color theme, including the default theme on initial use. It is a display preference, not an advertising identifier, and has no automatic expiry in our theme code. It remains until replaced or cleared by you or your browser. When you change the theme while signed in, the preference is also saved to your account; clearing browser storage does not delete that account preference.

Optional Google Ads measurement

The Google advertising tag uses region-aware consent defaults. In regions where prior consent is required, advertising, personalization, user-data, and analytics storage remain denied until you allow measurement; limited cookieless consent and conversion signals may still be sent. In other regions, measurement storage may be enabled by default, and you can decline or withdraw it at any time. Your choice is saved in the first-party local-storage entry cventbio-google-ads-consent. Declining does not affect registration, ordering, payment, or account access.

Use Cookie Settings in the website footer to change or withdraw this choice. A withdrawal applies to subsequent measurement; use your browser's site-data controls to remove identifiers already stored after an earlier consent.

Your controls and future changes

You can inspect, block, or delete cookies and local storage through your browser's privacy or site-data settings. Clearing site data may sign you out, remove browser-held cart information, or reset display preferences. Browser settings and private-browsing modes can affect how long information is retained.

Before introducing other nonessential advertising or analytics storage, we will assess applicable notice, consent, and opt-out requirements and update this disclosure as appropriate. Where prior consent is required, the relevant technology will remain disabled until that consent is given. Any cookie or tracking consent is separate from acceptance of our service terms and sample-risk release.

External services you choose to visit, such as a payment provider, may use their own cookies under their own notices. Contact jerry@cventbioseq.com with questions about cookies or browser storage.

Privacy requests

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal data, or opt out of certain processing. Submit requests or an appeal of a denied request to jerry@cventbioseq.com, through our contact page, or by mail to CVENTBIO LLC at the address above. We may verify identity and authority before acting and will respond within applicable legal deadlines. Legal retention requirements and other lawful exceptions may limit deletion; where applicable, we will explain a denial and available appeal or complaint options. No account creation is required to submit a privacy request. Exercising a protected right will not result in unlawful discrimination. Personal-data rights do not automatically establish authority to obtain an organization's confidential research data.